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May 28, 2021 News & Trends People Ops

Catchpoint Cares: In Celebration of Asian American and Pacific Islander Heritage Month

May was Asian American and Pacific Islander Heritage month. At Catchpoint, we took the time to celebrate it! We have a sizeable Asian community (Chinese, Indian, Korean), employees, and husbands and wives that are of Asian descent, and many of us have children. When I was contacted by an Asian American…

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May 27, 2021 Data & Analysis User Experience

Resolving Issues Caused By the May 6th Neustar UltraDNS Outage – A True Partnership Experience

At Catchpoint, our award-winning support team aims to be a partner, not just a gateway to the tool. Earlier this month when UltraDNS, a major DNS provider, went down, they found themselves faced with nine support tickets within one hour. Our customers were experiencing outages on their websites and online…

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May 19, 2021 News & Trends User Experience

reIMAGINE: The Catchpoint Hackathon Winter 2021 – Innovating to Unlock (the Digital) End User Experience

Twice a year at Catchpoint, we hold a company hackathon. For an entire week, teams of 2-5 people from across the company – from different disciplines, departments, and geographies – come together to reimagine what Catchpoint can do. Running the event this year felt even more important than ever, given the outside…

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service reliability
May 18, 2021 User Experience

Reliability Monitoring For Improved Digital Experience

Monitoring methodologies evaluate application reachability, availability, performance, and reliability to measure digital experience accurately. Only measuring one or the other will offer a skewed view of the end-user experience. For example, higher availability is not the sole indicator of a good end-user experience. At the same time, reliability is a…

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May 12, 2021 User Experience

Anatomy Of The Recent Salesforce Outage – Hard Lesson For All SaaS Application Providers And Users

At Catchpoint, I work as a Solutions Engineer. Being on the sales side, one of the applications I use a lot is Salesforce, the CRM platform used at Catchpoint and thousands of other organizations. According to Catchpoint’s Endpoint data, Salesforce is my fourth most visited site. When Salesforce had an…

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April 29, 2021 Data & Analysis User Experience

How To – Monitor Split Tunnel Traffic with Catchpoint

When the world transitioned to a remote workspace, one of the things that most of us figured out quickly was that some applications just don’t work well with corporate VPN. Video and voice applications, like Microsoft Teams, are essential to business operations. I wouldn’t want to add another point of…

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April 27, 2021 News & Trends User Experience

Five Reasons to Use Catchpoint for Measuring Core Web Vitals

We are in this together. As part of our continuous efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement programs. We are happy to share that these metrics are now a native part of the Catchpoint Platform. DevOps’ SREs, Platform Operations Engineers, and…

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April 23, 2021 Performance & Operations User Experience

Monitoring DNS Performance The Right Way With Catchpoint

The Domain Name System (DNS) is at the core of the engine that keeps the internet running. We have explained how DNS works and why it is critical to the functioning of the internet in our Synthetic Monitoring Guide. The DNS resolution relies on various components, such as the DNS…

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April 22, 2021 User Experience

Digital Experience Monitoring And Secure Connectivity Vendor Offerings: The Fox And The Henhouse

A typical service delivery chain starts from the device and runs through the network and all the way through to the application. There are many things that can go wrong along the way! It’s critical to monitor that experience and quickly understand where issues occur, why they occur, and what…

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BGP Route Hijack
April 19, 2021 Data & Analysis News & Trends

Vodafone Idea BGP Leak – Global Routing System Must Implement MANRS

At the end of last week, a significant BGP leak caused widespread network outages that impacted major network operators, cloud, and CDN providers. The incident on Friday, April 16th, 2021 was (yet another) classic origin hijack case from Vodafone Idea (AS55410), an Indian operator based in Mumbai and Gandhinagar.   The Vodafone Idea…

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Featured Posts

Catchpoint’s SRE Report 2020 – The Highlights
Accelerate Observability with Catchpoint and Wavefront
User Sentiment
An Industry-First: Integrating User Sentiment with Digital Performance and User Experience Monitoring
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One Year of BGP (In)security
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How two Fortune 100 Companies are using DEM to Advance Employee Experience and Customer Experience
Streamline DEM for Effective and Reliable Monitoring
How a Telecom Leader Streamlined DEM for Effective and Reliable Monitoring

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Catchpoint Systems
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