May was Asian American and Pacific Islander Heritage month. At Catchpoint, we took the time to celebrate it! We have a sizeable Asian community (Chinese, Indian, Korean), employees, and husbands and wives that are of Asian descent, and many of us have children. When I was contacted by an Asian American…
At Catchpoint, our award-winning support team aims to be a partner, not just a gateway to the tool. Earlier this month when UltraDNS, a major DNS provider, went down, they found themselves faced with nine support tickets within one hour. Our customers were experiencing outages on their websites and online…
Twice a year at Catchpoint, we hold a company hackathon. For an entire week, teams of 2-5 people from across the company – from different disciplines, departments, and geographies – come together to reimagine what Catchpoint can do. Running the event this year felt even more important than ever, given the outside…
Monitoring methodologies evaluate application reachability, availability, performance, and reliability to measure digital experience accurately. Only measuring one or the other will offer a skewed view of the end-user experience. For example, higher availability is not the sole indicator of a good end-user experience. At the same time, reliability is a…
At Catchpoint, I work as a Solutions Engineer. Being on the sales side, one of the applications I use a lot is Salesforce, the CRM platform used at Catchpoint and thousands of other organizations. According to Catchpoint’s Endpoint data, Salesforce is my fourth most visited site. When Salesforce had an…
When the world transitioned to a remote workspace, one of the things that most of us figured out quickly was that some applications just don’t work well with corporate VPN. Video and voice applications, like Microsoft Teams, are essential to business operations. I wouldn’t want to add another point of…
We are in this together. As part of our continuous efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement programs. We are happy to share that these metrics are now a native part of the Catchpoint Platform. DevOps’ SREs, Platform Operations Engineers, and…
The Domain Name System (DNS) is at the core of the engine that keeps the internet running. We have explained how DNS works and why it is critical to the functioning of the internet in our Synthetic Monitoring Guide. The DNS resolution relies on various components, such as the DNS…
A typical service delivery chain starts from the device and runs through the network and all the way through to the application. There are many things that can go wrong along the way! It’s critical to monitor that experience and quickly understand where issues occur, why they occur, and what…
At the end of last week, a significant BGP leak caused widespread network outages that impacted major network operators, cloud, and CDN providers. The incident on Friday, April 16th, 2021 was (yet another) classic origin hijack case from Vodafone Idea (AS55410), an Indian operator based in Mumbai and Gandhinagar. The Vodafone Idea…
