I have always been a huge fan of external DNS resolvers such as OpenDNS and Google Public DNS resolvers. I truly believe that they do improve the online customer experience since most ISPs do either a poor job at managing theirs DNS or they do DNS rewrites. Cloudflare recently launched…
The primary purpose of a Content Delivery Network (CDN) is to get content to users faster. This has never been more important in the era where a response taking more than a couple of seconds can lead to a user abandoning your web site. For example, we all know that…
On March 2, 2018 one of our prospective customers engaged their crisis teams when they began receiving alerts that their services were down. The alerts were generated from their sole synthetic monitoring solution from a known APM vendor with nodes only on AWS. The issue wasn’t with their application it…
An advanced end-user experience monitoring strategy involves many applications and layers; the complexity of IT architecture systems, combined with increasingly demanding customer expectations, mean that organizations must develop a proactive, customer-centric mindset to deliver amazing digital experiences. The way to do this is with an end-user experience monitoring solution that’s…
At Catchpoint, we are constantly monitoring key websites and key infrastructure providers (DNS, Cloud…) to help our customers deliver a positive customer experience. We are always on the lookout for bottlenecks or latency that could impact application performance. Recently, we identified a DNS related issue impacting hundreds of our customers. Based…
The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards®. More than 2,500 nominations from…
The world’s most successful companies understand that delivering a great customer experience is essential to their business success. Delivering on that mandate requires a different approach to monitoring—one that’s purpose-built to provide an outside-in view of their customers’ digital experience. This is particularly important to the beauty industry. A recent study…
In January, my colleague Peter came to me with an idea to create a Site Reliability Engineering (SRE) survey. The goal of the survey was to find out what it really means to be an SRE, examining the types of organizations, skills, and culture where site reliability engineers work. We…
Hundreds of websites and their user experience were impacted yesterday when Google’s DoubleClick suffered a major outage that lasted for hours. Catchpoint first reported the outage at 10:00 EDT on Tuesday, March 13th in Europe and at 15:00 EDT in US. As soon as the issue was identified, we had…
Third-party elements such as ad tags, tracking pixels, and widgets are an important component of any website that we visit and build today. As an operator we may not have a direct control on their performance on our web properties, and the impact that has on the end-user experience; yet…
