As the CIO of Catchpoint, I am responsible not only for the digital services we deliver to our customers but also for the services we deliver to our employees— services that keep Catchpoint running successfully. Like most customers of the web conferencing service Zoom, we were impacted last week by…
Application performance can only be maintained with constant monitoring and optimization efforts. Even with the growing emphasis on implementing a comprehensive monitoring strategy, performance issues and outages are common in the digital world. While some are a result of ineffective optimization, others are intentional and malicious, like a cyber-attack. Catchpoint…
In the digital world, application performance degradation and downtime are not rare occurrences. The impact such incidents have on end-user experience varies. The application may become slow and frustrating to use or, it could crash and impede user transactions. The severity of the issue and the MTTR (Mean Time to…
CenturyLink Outage 911: UPDATE Dec 28, 2018 The CenturyLink outage affected 911 services in Washington state, Missouri, Idaho, and Arizona. People report receiving busy dial tones when trying to call 911. CenturyLink tweeted about “additional technical problems” around 6:30 a.m. EST. Residents of these areas also report receiving mobile phone alerts about…
Collecting metrics from distributed systems spanning private datacenters, public clouds, and a variety of third-party services has led to a data deluge for IT operations teams. When an alert is triggered, you don’t want to waste precious minutes sifting through the data trying to figure out what is happening. You…
The shift to SaaS and cloud comes with many monitoring challenges. Complex systems and hybrid cloud environments, full of first and third-party components, require robust monitoring solutions. Salesforce is the epitome of a modern, complex application. It’s a web of cloud, third-party, and self-owned systems. Plus, it’s a business-critical application…
Office 365 is the most popular SaaS application in the industry today. For Microsoft, the move to a SaaS model was inevitable. There are millions of Office 365 users across the globe relying on Microsoft for communication and collaboration. And every organization has multiple instances of Office 365 running across…
We use a lot of SaaS applications at Catchpoint. We also monitor SaaS performance. I can’t think of any application I use on a regular basis that isn’t SaaS. Being a technology company and having a distributed workforce—relying on SaaS applications makes sense. SaaS is easy. Fill out a form,…
It’s that time of year again. The Thanksgiving week ushered in the year’s biggest sales event, Black Friday and Cyber Monday. Retailers stuck to the tried and tested formula, most websites went live with deals days ahead, unveiling bigger discounts leading up to Black Friday. The deals and offers were…
Black Friday is the litmus test for most ecommerce giants. If your website can sail through Black Friday without a hitch or third-party outage, then rest assured your website performance is on par with industry standards and better than 90% of all ecommerce websites. Third-party tags have become an integral…
